The device should be removed and can now be setup again in the Ring app. The extender is being used in the basement, since that door is pretty far from the main floor where most all the sensors, base and keypad are. Tap Remove and the app will say “Removing device, Listening for device to remove.” The base is located right next to the router, so the distance from the keypad to base and/or router is the same (around 11, 12 ft). Ring Alarm Keypad (1st Gen) still won't connect The other window/door contacts, mention sensors and water sensors so not have any connectivity issues. I am able to reconnect it manually but it seems to go offline shortly afterwards and stays offline. You should leave it unplugged until you are ready to reconnect your Keypad (1st Gen) to your Base Station. The entryway keypad appears to be offline. The Ring app will let you know the device was removed. Tap Got it once your Keypad is successfully removed. The Keypad is about 2-3 feet from my router and alarm so there should be no connectivity issues. Tap Remove Device at the bottom of the screen.Ĭonfirm device removal by tapping Remove Device on the next screen. But when I do lock or unlock from the app, or operate the lock physically, then the device shows online in smartthings app. Other one, is actually slightly newer, and it is offline 75 of the time. One of them is working 100 of the time without issues. Then, tap Keypad 1st Gen under the Keypads section. I have two Schlage touchscreen deadbolts. Removing your Ring Alarm Keypad (1st Gen)īefore removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm. If nothing happens, press and hold the number 1 button for five seconds. Note: You may need to use a Ring Alarm Range Extender. Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Unplug the Keypad from power and then plug it in again. If this doesn't work, try moving the Keypad closer to the Base Station and plug it in. Note: If the Base Station goes offline, you will be unable to access or control your devices through the app, 1 but your device will remain armed, and the Ring Alarm siren will still function. Ring Alarm Keypad (1st Gen) won’t connect Also, since the average battery life of the Keypad is up to 8 months, you can leave it plugged into the charger at all times and not ever worry about the battery draining. It can still be Armed and Disarmed with your Ring app on your smart phone. Tap here to learn about Ring Alarm Keypad (1st Gen) light patterns. If your Keypad falls offline, your Alarm will still work. If you're having issues with your Ring Alarm Keypad (1st Gen), follow the steps below to troubleshoot. Back Troubleshooting Your Ring Alarm Keypad (1st Gen)
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